First refund in Spain for charging a passenger for carry-on baggage – – CSN

In a landmark client rights victory, Ryanair has refunded a passenger €13.20 for a cost imposed for bringing carry-on baggage into the cabin. That is the primary out-of-court settlement in Spain following a effective of over €150 million levied in opposition to Ryanair and three different airways in Might by Spain’s Shopper Affairs Affiliation.

The passenger, Águeda Fernández Martín, had paid the extra charge when buying a ticket for a flight from Seville to Santiago de Compostela. She was charged for choosing the “Precedence & 2 Cabin Baggage” choice, which elevated her primary fare. After becoming a member of a platform for affected customers, led by the patron group FACUA, she requested a refund.

FACUA Sevilla filed a declare with Ryanair in June, citing Article 97 of Spain’s Air Navigation Legislation. This regulation requires airways to move carry-on baggage totally free, supplied it meets the airline’s measurement and weight limits. In August, Ryanair agreed to refund the cost.

Águeda has now acquired the refund and urges different passengers to demand their rights. “If all of us declare, this case will possible change,” she mentioned.

FACUA continues to help authorized motion in opposition to airways that refuse to refund carry-on baggage charges, advocating for client safety within the aviation sector.