Costa News Spain Breaking News | English News in Spain.
Thursday, 20 March 20, 21:34
OCU, the Spanish consumer organisation, has informed members of the public about their right to demand double reimbursement if a merchant online delays, without reason, a monetary return for purchased goods and services. If the customer initially owes 100 euros, he or she can claim 200 euros if the refund is delayed. They can also seek additional compensation if they suffer any damages or harm as a result of the delay.
Even though the law does set no deadlines for refunds, many companies do. The refund process should not exceed a week if the vendor has not specified a time limit.
According to OCU, this regulation aims to promote fair trade practices as well as to enhance confidence in distance transactions.
The refund process
It is common for people to return products they have purchased, and this is especially true when it comes to online purchases.
The OCU states that if a customer is unhappy with their online purchase, for any reason, the seller must refund the full amount as soon as they can.
Moreover, the provider has to send the product, or provide the services, within the agreed-upon period, or the one that the client has accepted in the contract. In the absence of any agreement, the law requires that delivery be completed within 30 days. A purchase made online should be delivered in one month, or earlier, unless agreed otherwise.
When the seller realises they can’t fulfill a customer order or deliver a service, it must inform them. A full refund is due to the consumer without delay. If both parties are willing to wait, they can agree on a new deadline or agreement.
The seller could also offer to sell the customer an alternative or similar product or service that has the same quality or better, at the same price.
